KE Services - Last updated January 2026
KE Services ("we," "us," "our," or the "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, share, and otherwise process personal information in connection with our mobile application (the "App"), website, and services (collectively, the "Services").
This Privacy Policy applies to all users of KE Services, including customers who book services and service professionals (technicians) who provide services through our platform.
Please read this Privacy Policy carefully. By accessing or using KE Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Services.
Last updated: January 2026
Phone Number: Your mobile number is collected for account creation, OTP-based authentication, and service-related communication
Name: First name and last name to identify your account
Email Address: Optional, for account recovery and communications
Address Information: Residential and service addresses for location-based service delivery
Payment Information: Payment method details are processed through secure third-party payment gateways
Profile Information: Profile picture, service preferences, and ratings/reviews
We collect precise geolocation data through your device's GPS when you:
Book a service (to match you with nearby technicians)
Use the app with location services enabled
Track technician arrival in real-time
You can control location permissions through your device settings. Disabling location services may affect certain app features.
We collect and store:
Photos and videos you upload to describe service issues
Screenshots or documents shared for issue diagnosis
Chat messages and conversation history with technicians or support staff
Call recordings (if you permit) for quality assurance and training purposes
Cookies and Similar Technologies: Unique identifiers stored on your device
Analytics Data: Google Analytics collects anonymous usage patterns
Error Reports: Crash logs and diagnostic information for app improvement
Process and fulfill your service bookings
Match you with appropriate technicians based on skills and location
Enable real-time communication between customers and technicians
Send notifications about service status, assignments, and confirmations
Create and maintain your account
Verify your identity through OTP authentication
Process payments and refunds
Send important account-related notifications
Respond to customer inquiries and support requests
Send promotional offers and service recommendations
Notify you about policy changes and service updates
Conduct surveys to gather feedback on your experience
Analyze app usage patterns to improve user experience
Identify and fix technical issues
Develop new features based on user behavior
Measure marketing campaign effectiveness
Prevent fraud, abuse, and unauthorized access
Comply with legal obligations and court orders
Investigate complaints and disputes
Enforce our Terms of Service and other agreements
We share necessary information with service partners to:
Provide location details for service delivery
Share photos/videos of issues for diagnosis
Enable direct communication for service scheduling
Send service-related updates and notifications
We may disclose your information when required by:
Indian law, government requests, or court orders
Protection of our legal rights and the rights of others
Prevention of fraud or criminal activity
Enforcement of our Terms of Service
If KE Services is acquired, merged, or undergoes asset sale, your information may be transferred as part of that transaction. We will provide notice before such transfer.
We may share your information for other purposes with your explicit consent.
We implement comprehensive security measures to protect your personal information:
• Encryption Status: At present, user data is not encrypted in transit or at rest
• Secure Storage: Data is stored on controlled cloud infrastructure with restricted access
Access Control: Strict access restrictions and role-based permissions
Regular Audits: Security assessments and vulnerability testing
Authentication: Multi-layer authentication for account access
Password Protection: Secure password policies and hashing
We are working to improve our security practices, including introducing encryption in future updates. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining confidentiality of your login credentials.
We retain your personal information for the following periods:
Account Data: Retained as long as your account is active
Transaction Data: Retained for 7 years for tax and regulatory compliance
Chat/Communication Records: Retained for 2 years for dispute resolution
Media Files (Photos/Videos): Retained for the duration of the service booking and 1 year after completion
Device/Usage Data: Retained for 90 days for analytics purposes
Location Data: Real-time data is not permanently stored; historical data retained for 30 days
Upon account deletion, we retain data only as required by law. Some information may be retained in anonymized or aggregated form for business purposes.
You have the right to request and receive a copy of your personal information that we hold. Contact us at contact.ketechnologies@gmail.com to submit access requests.
You can update, correct, or modify your account information directly through the app settings or by contacting our support team.
You may request deletion of your account and associated personal information, subject to legal retention requirements. Some data may be retained for compliance purposes.
Promotional Communications: Unsubscribe from marketing emails through app settings
Location Services: Disable location permissions through device settings
Push Notifications: Adjust notification preferences in app settings
You may request your data in a portable format. We will provide this within 30 days of request.
Our App uses cookies and similar tracking technologies to:
Maintain user sessions and login information
Remember user preferences and app settings
Gather analytics on app usage and user behavior
Personalize your experience
Prevent fraud and enhance security
You can control cookie settings through your device and browser preferences. Disabling cookies may affect certain app functionality.
Our app integrates with third-party services:
Google Firebase: For cloud messaging, analytics, and crash reporting. See Google Privacy Policy at https://policies.google.com/privacy
SMS Services: For OTP delivery and notifications (Twilio, AWS SNS)
Maps Services: Google Maps for location services and directions
Analytics: Google Analytics for usage analytics
These third parties have their own privacy policies. We recommend reviewing them separately.
If you link your social media accounts (WhatsApp, Google, etc.), we will collect publicly available information from your profile with your permission. This data is used only to facilitate account creation and login.
KE Services is not directed toward children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's account.
If you believe a child has provided information to us, please contact us immediately at contact.ketechnologies@gmail.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Update the "Last updated" date at the top of this policy
Notify you through the app with at least 30 days notice
Require your acceptance of the updated policy before continued use
Your continued use of KE Services after changes become effective constitutes your acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
KE Technologies Email: contact.ketechnologies@gmail.com Location: India
Response Time: We will respond to privacy inquiries within 15 business days.
For data protection-related requests, please provide your full name, email, phone number, and a detailed description of your request.
This Privacy Policy complies with the Information Technology Act, 2000, and other applicable Indian data protection laws. By using KE Services, you consent to the collection and use of information as described in this policy.
For privacy concerns, data requests, or inquiries about this policy:
Email: contact.ketechnologies@gmail.comWe'll respond within 15 business days